Refund Policy
Effective Date: Jan 1, 2025
At MD Glow Skin, we take pride in delivering professional treatments and excellent service. Please review our refund policy below:
1. Services
All skincare and aesthetic services are non-refundable once performed. Due to the personalized nature of treatments and variable results across individuals, we cannot guarantee specific outcomes. We encourage clients to communicate openly with our team before and after services if concerns arise—we are committed to resolving issues whenever possible.
2. Packages and Prepaid Services
Prepaid packages or multi-session plans are non-refundable but may be transferred to another eligible service upon approval. Any promotional pricing applied will be recalculated if services are partially used.
3. Products
Unopened and unused retail products in their original packaging may be returned within 7 days of purchase for a store credit only. Opened or used products are not eligible for return due to hygiene and safety reasons.
4. Missed Appointments and Late Cancellations
No refunds are provided for missed appointments or late cancellations (less than 24 hours’ notice). Please see our cancellation policy for full details.
Contact Us
For any questions or concerns related to these Terms & Conditions, please get in touch with us:
269 Bay Thorn Dr, Thornhill, ON L3T 3V8